We are very excited to announce that Blue Yonder has been recognized for the first time as a Representative Vendor in the latest Gartner® Market Guide for Retail Distributed Order Management Systems. The acceleration of omni-channel commerce in the past few years has put significant pressure on retailers to transform how they do business. Fulfillment complexity from both the supply and demand side have made it necessary for retailers to utilize Distributed Order Management Systems (DOMs) in order to better manage the intricacies of fulfilling orders from across their network and providing customers with a variety of methods to receive online orders.

In this report, Gartner provides market analysis, strategic recommendations, and a list of Representative Vendors and their offerings for DOMs. Companies can leverage the report to identify vendors in the DOM market whose capabilities match against their goals.

According to Gartner, “Retailers continue to develop more diverse order fulfillment models, creating complexity within their fulfillment operations and increasing the need for distributed order management systems to orchestrate the fulfillment of orders effectively and profitably from increasingly varied supply chain networks.”

Why Retailers Need a DOM 

With the rise of e-commerce, it has become more important than ever for retailers to deliver differentiated customer-centric experiences regardless of how customers shop — in-store or online. Inaccurate inventory availability, delayed shipments, and incomplete or cancelled orders can drive customers to the competition.  Engaging and differentiated customer experiences can be delivered by utilizing a DOM.

Customer fulfillment leaders looking to explore the DOM market should understand the key differences between vendors capabilities, the markets they target and how they meet particular requirements. Typical differences in capabilities include:

  • Real-time network inventory visibility — how it is provided to and used by the DOM
  • Sophistication of the rules used to orchestrate fulfillment
  • Available-to-promise logic and inventory promising rules — how they support the consumer purchasing journey
  • Ability to integrate with existing and partner systems through microservices architecture and AP

Why Blue Yonder

Blue Yonder’s Commerce and Order Management (OMS) microservices can be deployed augmentatively or collectively to help retailers quickly address pain points.  The solution leverages artificial intelligence (AI) and machine learning (ML) to deliver customer-centric experiences for inventory availability, order optimization, order orchestration, and fulfillment.

Blue Yonder’s OMS supports a range of retail sectors, such as apparel/footwear, department stores, mass merchant/big box, and grocery/convenience, along with manufacturing and 3PL industries that require real-time customer, inventory and order decisioning.

Review the Gartner Market Guide for Retail Distributed Order Management Systems report to learn about the latest market trends and why Blue Yonder was recognized as a Representative Vendor.


Gartner, Market Guide for Retail Distributed Order Management Systems, Tom Enright, 21 December 2022

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