empty outdoor mall

How COVID-19 Will Impact Softline Retailers

Softline retailers have been battling store closures and traffic declines in malls for several years. They have made moves to shift toward experiential retailers. They have deployed omni-channel capabilities like buy online pickup in store (BOPIS) and buy online return in store (BORIS) to drive traffic and deliver a seamless experience for customers. Ultimately, softline retailers were just starting to see the light at the end of the tunnel… until COVID-19 coronavirus arrived.

Read More

Walmart Mexico’s Alex Guerrero Explains How Digital Innovations Empower Employees [Video]

Part-four of the Executive Exchange video series from JDA introduces us to Alex Guerrero of Walmart Mexico, who shares his vision for digital transformation at Walmart. As Alex explains, it’s digital transformation that will evolve work culture and it’s this component that will impact both customer service and internal operations alike. Combined with predictive data…

Read More