To cope with rising return rates and shrinking costs, many retailers have opted to start charging for returns. In 2023, the number of retailers charging for returns rose by 31% to 40% in the U.S. Our data shows that 53% of merchants charge for returns,…

Returns are one of the biggest challenges facing retailers today. Not only are they a drain on profits – for every $1 billion in sales, the average retailer incurs $145 million in merchandise returns – but they’re also damaging for sustainability. Each return adds to…

In a fiercely competitive world where customer loyalty is hard-won and easily lost, retaining customers is vital to retail growth. Not only is it easier to sell more to customers who already love your brand, but a 10% increase in customer retention can increase profitability…

Our research reveals 63% of merchants consider returns a significant problem for their business. With high processing, sorting, and restocking costs and ever-rising return rates, it’s clear that returns are implicated in many of the challenges that retailers face today. The simple truth is that…

This blog post was written by Wayne Snyder, Vice President, Industry Strategy – Retail EMEA, and Gael Ramaen, Corporate Vice President – EMEA. Both are avid football (also called soccer in other parts of the world) fans and will be cheering on their respective teams…

The shift to omni-channel selling has created many challenges for retailers across their order management and fulfillment operations. Demand forecasts need to be accurate to ensure profitability — even in the face of unprecedented volatility. Consumers need real-time visibility to inventory. Products must be strategically…

Think back over the last three years: a global pandemic, ongoing supply shortages, the Great Resignation, war in Europe, the return inflation, and the threat of recession. Then think about your current merchandise financial planning approach: starting with previous year’s performance before spending countless hours…

If You’re Not Using Fulfillment Slow Mover Logic, You Might Be Missing Out This blog is co-written by Tony Verdi, Customer Success, and Jennifer Brox, Industry & Solution Marketing Are you feeling pressure from above to squeeze even more margin out of your network? How…

“Available to promise.” This concept has become ever more important in retail. As customer expectations grow, retailers must deliver a smooth, omni-channel experience and give people what they want, when they want it. Retail leaders understand this point. In a 2022 Blue Yonder survey, executives…