Store Shopper

What Retailers Need to Consider to Come Out Ahead from Times of Uncertainty

During times of distress, nothing brings comfort like returning to basics and simplicity. As the impacts of the COVID-19 continue to evolve, consumers are faced with unprecedented disruptions to these basics while retailers are scrambling to understand impacts on their supply chain. The one constant, though, in all the chaos: retailers remain focused on servicing customers and keeping their employees working.

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empty outdoor mall

How COVID-19 Will Impact Softline Retailers

Softline retailers have been battling store closures and traffic declines in malls for several years. They have made moves to shift toward experiential retailers. They have deployed omni-channel capabilities like buy online pickup in store (BOPIS) and buy online return in store (BORIS) to drive traffic and deliver a seamless experience for customers. Ultimately, softline retailers were just starting to see the light at the end of the tunnel… until COVID-19 coronavirus arrived.

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5 Retail Trends to Keep Your Eyes on in 2020

As we settle into the new decade, we look back on all the transformative activity within the retail industry over the course of 2019 and look forward to how it will shape the rest of 2020. The ongoing trade war with China, holiday and consumer shopping trends, the increasing importance of social media for driving…

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shopper near a window in a clothing store

4 Consumer Trends You Need to Know Now

Consumer trends come and go, yet the value of how they impact retail remains the same. JDA recently conducted a survey of more than 1,000 consumers to explore how some of retail’s latest trends are influencing consumers. The core findings of this survey revealed that: Sustainability is driving shopping patterns: Over half of those surveyed…

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How to reduce eCommerce returns

7 Ways to Limit Returns (Even with eCommerce)

Retail has a serious problem with eCommerce returns. At least 30% of all online purchases are returned, compare that to 8.89% of in-store purchases. Surprising? Not if you’re in retail. More retailers are running into a surge in returns in our unified commerce environment than ever before and fashion brands are feeling the effects the…

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Retail trends for 2019

Welcome to 2019: 5 Retail Trends You Need to Know Now

It’s a new year and retail is moving faster—finally we’re seeing retailers looking in the right direction—up. A unified commerce environment, an on-demand marketplace, social media, growing competition and new technologies mean an evolution in the way we shop. Everything is changing – from pricing and planning the just right product assortments to forecasting demand…

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What we learned from Black Friday

5 Things We Learned from Black Friday

Another Black Friday (and Cyber Monday) have come and gone. The holiday that once marked the beginning of holiday shopping and big crowds and lines in-store is changing the way we think about shopping and gifting at the holidays. It’s possibly even changing the way we plan out big ticket item purchases for ourselves. (I…

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Digital In-Store Experience Making Retailers More Competitive

The new in-store experience has arrived, and yes, it’s digital.

Retail is never going to be the same. Evolving consumer expectations, a fast-moving marketplace and new technologies are bringing a new in-store customer experience. Ready for a look at the future? It’s completely unrecognizable and undeniably digital. Even while more shopping centers are closing, signs of the future physical store experience are quickly coming into…

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