5 razões pelas quais os varejistas precisam aprimorar as capacidades de decisão de inventário e atendimento
As compras omnicanal tornaram-se parte integrante de nossas vidas. Já se foi o tempo em que o foco era apenas se tornar omnicanal ou fornecer opções omnicanal para clientes exigentes. Agora, a conversa mudou para otimização. Aqui estão cinco razões pelas quais os varejistas devem…
Faça a promessa, cumpra a promessa: como uma cadeia de suprimentos integrada promove maior confiança
No setor retalhista, a pontualidade integral (OTIF) não é apenas uma meta – é o sistema de valores no coração do varejo que mantém o setor vivo. Quando os pedidos são entregues no prazo e na íntegra, a promessa cumprida não apenas constrói a confiança…
How To Compete With Retail Giants — Without Spending a Fortune
The competitive landscape keeps getting tougher for retailers. That’s especially true as industry giants grow and grab more market share. How can retailers survive, and even thrive, in this environment? And how can they do it without the massive resources of a large retailer? One…
Improving CX Means Going Beyond CX: Amplifying Experiences With a Unified Supply Chain
Historically, the retail industry has talked about experience through one lens and one lens only — the customer’s. And for good reason, too — customer experience (CX) is a known driver of customer loyalty, one that is sometimes more powerful than brand or price. While…
Shoptalk 2024 Recap: Trends and Insights
What a great week at Shoptalk 2024 in Las Vegas! The vibe at Shoptalk was festive with a crowd of 27,000+ people at the Mandalay Bay Resort & Casino. Overall, the event was a big success. Shoptalk is one of the more enjoyable conferences in…
Accelerating Plans From Orchestration to Execution
In 2023, the major trends that impacted supply chain planning ranged from geopolitical conflicts, inflationary pressures, a recessionary environment, and extreme weather patterns associated with climate change. Last year demonstrated the sheer range and complexity of the macro forces impacting toplines, increasing costs, and eroding…
Break Down Silos in Your Retail Supply Chain To Unlock Hidden Value
It may come as an unpleasant surprise that competing KPIs are destroying value across the supply chain. However, the short-sighted fixation on resolving specific, isolated challenges leaves retailers blind to the reality that approaching supply chain challenges with a synchronized “end-to-end” strategy unlocks unseen potential…
Balancing Tech and Touch: Humanizing the Hybrid Retail Experience
In our exploration of end-to-end retail integration, we’ve laid out a sensible grocery retail roadmap for getting there, what it looks like in other verticals when done right, and errors to avoid when making the transition. We’ve also explored how a “microservice” approach to achieving…
From Challenge to Advantage: The Safest Route To End-to-End Retail Integration
Ability to scale remains the keystone to holding together retail’s effort to transition its architecture for the modern era that pits cost against customer expectations. The retailers modernizing toward that end-to-end integration will be those best aligned with that new paradigm. Faster fulfillment, more optionality,…
Beyond the Storefront: A Glimpse Into the Next Wave of Retail’s Tech-Powered Transformation
Online and offline, simple and sophisticated technologies continue to shape and reshape the contours of consumer engagement. That’s before you even factor the introduction of artificial intelligence (AI) in retail. In Beyond the Aisle blog post, we unpacked the theory, and a 10-phase roadmap for…