How To Get E-Commerce Returns Back Into Stock Faster
When it comes to improving e-commerce returns, retailers will often think to change the length of time customers have until they’re no longer allowed to return an item, or begin offering free returns postage. While these are both great drivers of customer loyalty and potentially…
Why Returns Data Is Crucial to Customer Experience
Data can change your business, if it’s used in the right way. It should be used as a way to replace guesswork and give predictability and concrete actions, it should be expertise that’s digital, making it instant and scalable. I want to talk about how…
Why Returns Could Be a Blind Spot for Your Customer Lifetime Value
Retailers are rightly focused on customer lifetime value as a means of segmenting shoppers, driving additional growth, and ultimately adding profits to the business. However, there is a common issue for many retailers in the methodology they’re using to estimate the lifetime value of customers…
Profit and Planet: Two Sides of the Same Supply Chain Coin
A recent Gartner survey found that more than two-thirds of Chief Supply Chain Officers (CSCOs) are still recovering from the last major disruption when the next one comes along – a continuous barrage of challenges that proves that responsive supply chains are going to struggle…
Unleashing the Power of Cloud to Accelerate Growth and Build Resilience
The concept of a “supply chain” was born out of the creation of the assembly line, dating back to the early 20th century. Each function, from planning to delivery, had its place. And if everyone did their part, just like a well-oiled machine, you could…
IDC MarketScape Names Blue Yonder a Leader in Order Orchestration and Fulfillment
Blue Yonder has been named as a Leader in the IDC MarketScape: Worldwide Order Orchestration and Fulfillment Applications for Retail 2023 Vendor Assessment (doc #US49615623, December 2023). The report is aimed at “provide[ing] an entry point in a company’s due diligence in looking for the…
People-Centric Transformations, Building Sustainable Supply Chains and Cognition – The Next Frontier in Supply Chains
Highlights from the High-Tech Industry Summit Blue Yonder’s High-Tech Industry Summit, cosponsored by Microsoft and Ernst & Young LLP, brought together over 50 supply chain practitioners from 18 diverse high-tech companies to Microsoft’s Technology Center in Mountain View, California, in October. This annual event, which facilitates sharing…
Together, Blue Yonder and Microsoft Are Redefining Supply Chain Digitalization
Everyone agrees that, in today’s volatile business environment, supply chains need to be digitized — connected in real time, and fed by shared data — to identify exceptions, define intelligent resolutions, and maximize both cost and service outcomes. Meeting these requirements isn’t possible without rich…
Discover How a Leading Tech Retailer Dropped Its Inventory Strategy and Embraced AI
Inventory control represents a huge challenge for any retailer. In fact, inaccurate inventory is the single biggest cause of poor customer experience, according to a new survey by Blue Yonder. Canada’s largest tech retailer got ahead of these problems. By doing so, it transformed its…
How Retail Can Align Inventory Placement With Demand This 2023 Holiday Season
It’s no great revelation to claim that consumer behavior has fundamentally changed. Or perhaps that should be ”is fundamentally changing,” given that the goalposts and patterns of shopper habits don’t settle in any one spot for long, like they used to. There are patterns to…