Why Retailer-Owned Marketplaces are Taking Over – and What to Watch Out For
The number of retailer-owned third-party marketplaces, in which retailers list products from other sellers within their platform or website, has risen over the past few years. Many big-name retailers now have their own marketplace platforms, including Tesco, Boots, Superdrug, B&Q, and The Range in the…
Retailers Beware: Returns Fraud on the Rise As Criminals Get More Creative
Returns already have a significant impact on retailers’ bottom line. National Retail Federation (NRF) data reveals that for every $1 billion in sales, retailers incur an average of $145 million in merchandise returns. To make matters worse, returns fraud is also on the rise. Last…
¿Está atendiendo a los compradores de hoy con la tecnología de ayer?
La gestión de categorías ha llegado a un punto de inflexión. En un contexto volátil caracterizado por demandas y expectativas de los clientes que cambian rápidamente, precios en aumento, márgenes ajustados, inestabilidad constante en la cadena de suministro y una creciente complejidad en el cumplimiento…
From Aisle to AI: How CPGs Can Conquer Demand Variability
Extreme demand volatility and unprecedented supply chain disruptions make it tough for many manufacturers to get the demand-supply balance right. Consumer packaged goods (CPG) companies face especially difficult forecasting and demand planning challenges. Every day, CPG planners must contend with the complexities of omni-channel sales…
7 Tactics to Drive Self-Service Parcel Drop-Off Adoption
Self-service solutions offer carriers great opportunities to expand out-of-home (OOH) delivery networks, provide automated journeys, and deliver a great customer experience while reducing staff dependency in pick-up and drop-off (PUDO) locations. While parcel lockers serve a dual purpose in automating both delivery and returns, when…
Parcel Lockers Versus Parcel Kiosks: Which Is Best for Parcel Drop-Off?
Self-service solutions have become a priority for parcel carriers looking to improve efficiency and customer experience in out-of-home locations. Automated journeys deliver a great customer experience while reducing staff dependency. Additionally, these solutions allow carriers to expand their out-of-home networks into new locations such as…
5 Ways To Make Your Returns Process More Profitable
Returns are a core part of e-commerce. Customers will order the wrong items, either on purpose or by accident. It happens and will continue to happen – as long as e-commerce exists, so will returns. Returns are currently one of the biggest issues in e-commerce,…
Intelligent Rebalancer: React and Recover from Disruptions
In a previous blog post, I discussed the challenges planning and execution teams face in responding to increasing disruptions. From extreme weather to port closures, disruptions all too frequently upset these teams’ carefully defined plans for getting inventory from Point A to Point B —…
A (Supply) Chain is Only as Strong as Its Weakest Link: Why Labor Management is a Key Component of the Supply Chain
Right now, your supply chain platform probably includes planning software — focused on things like demand, inventory or replenishment — and execution software — focused on transportation, logistics or warehousing — to create a more efficient supply chain. The data and automation provided by these…
How LSPs Can Cut Costs, Reduce Waste and Boost Revenue With Smart Returns Management
Driving down costs across the supply chain is a key goal for third-party logistics (3PL) businesses, particularly during inflationary pressure and labor market shortages. However, while increasingly niche efficiencies and optimizations are being pursued in the outbound logistics journey, reverse logistics still has low-hanging fruit…