7 Ways to Limit Returns (Even with eCommerce)
Retail has a serious problem with eCommerce returns. At least 30% of all online purchases are returned, compare that to 8.89% of in-store purchases. Surprising? Not if you’re in retail….
Welcome to 2019: 5 Retail Trends You Need to Know Now
It’s a new year and retail is moving faster—finally we’re seeing retailers looking in the right direction—up. A unified commerce environment, an on-demand marketplace, social media, growing competition and new…
5 Things We Learned from Black Friday
Another Black Friday (and Cyber Monday) have come and gone. The holiday that once marked the beginning of holiday shopping and big crowds and lines in-store is changing the way…
The new in-store experience has arrived, and yes, it’s digital.
Retail is never going to be the same. Evolving consumer expectations, a fast-moving marketplace and new technologies are bringing a new in-store customer experience. Ready for a look at the…
JDA TV – Delivering a World Class Customer Experience
Customers today have access to much more information than they’ve ever had before, driving a more empowered consumer experience. Because of this, delivering a positive experience is extremely critical for…