Consumers who have recently needed to make a return after shopping at a retailer might have noticed some extra fine print at the check-out counter. Over the past several months, many retailers have tightened their return restrictions, whether that means shortening the return window (e.g.,…

It’s always been challenging for retailers to put the right product in the right location at the right time. But the past several years have made it seem nearly impossible, thanks to fast-changing consumer needs, increased competition, the growth of omni-channel, supply shortages, and transportation…

Supply chain and order management transformation in the retail space is a must, but how many organizations actually know what the results of their investments will be, from day one? It’s time to re-evaluate the business case for this strategic overhaul. It sounds like an…

As the world is becoming more omni-channel, digital enablement is becoming more and more pervasive. In addition, consumers are raising their levels of expectation when it comes to the buying experience. B2B companies are not excluded from this expectation. A new generation of B2B buyers…

In an increasingly challenging commerce space where order management capabilities form the backbone of a retailer’s fulfillment infrastructure, retailers, distributors, 3PL’s, and manufacturers are challenged by monolithic, legacy technology that no longer fits their needs. The traditional approach has been to rip out and replace…

As retailers invest in their commerce transformations and put their trust in the power of artificial intelligence (AI), they need to ensure their whole organization is aligned to make the best use of it. Historically, the decisions and logic of AI has been somewhat of…

Have you seen the latest Digital Commerce 360’s Fulfillment Trends for Retailers report? The June Strategy Insights Report is your guide to the latest fulfillment trends. The report confirms what we know – that customers are shopping across channels. They want orders to arrive fast…

Market-based demand forecasting to help you predict localized demand and placement of inventory Retailers are facing increasing pressure to offer affordable, reliable, and frictionless customer experiences. With the acceleration of unified commerce, businesses must be able to leverage inventory to its fullest potential at every…

Market-based demand forecasting to help you predict orders and resources Retailers are facing increasing pressure to offer affordable, reliable and frictionless omni-channel fulfillment experiences. With the acceleration of omni-channel shopping, businesses must be able to predict labor needs, improve on-time delivery and order fill rates,…