Historically, the retail industry has talked about experience through one lens and one lens only — the customer’s. And for good reason, too — customer experience (CX) is a known driver of customer loyalty, one that is sometimes more powerful than brand or price. While…

What a great week at Shoptalk 2024 in Las Vegas! The vibe at Shoptalk was festive with a crowd of 27,000+ people at the Mandalay Bay Resort & Casino. Overall, the event was a big success. Shoptalk is one of the more enjoyable conferences in…

In 2023, the major trends that impacted supply chain planning ranged from geopolitical conflicts, inflationary pressures, a recessionary environment, and extreme weather patterns associated with climate change. Last year demonstrated the sheer range and complexity of the macro forces impacting toplines, increasing costs, and eroding…

It may come as an unpleasant surprise that competing KPIs are destroying value across the supply chain. However, the short-sighted fixation on resolving specific, isolated challenges leaves retailers blind to the reality that approaching supply chain challenges with a synchronized “end-to-end” strategy unlocks unseen potential…

In our exploration of end-to-end retail integration, we’ve laid out a sensible grocery retail roadmap for getting there, what it looks like in other verticals when done right, and errors to avoid when making the transition. We’ve also explored how a “microservice” approach to achieving…