“Available to promise.” This concept has become ever more important in retail. As customer expectations grow, retailers must deliver a smooth, omni-channel experience and give people what they want, when they want it. Retail leaders understand this point. In a 2022 Blue Yonder survey, executives…

As compras omnicanal tornaram-se parte integrante de nossas vidas. Já se foi o tempo em que o foco era apenas se tornar omnicanal ou fornecer opções omnicanal para clientes exigentes. Agora, a conversa mudou para otimização. Aqui estão cinco razões pelas quais os varejistas devem…

No setor retalhista, a pontualidade integral (OTIF) não é apenas uma meta – é o sistema de valores no coração do varejo que mantém o setor vivo. Quando os pedidos são entregues no prazo e na íntegra, a promessa cumprida não apenas constrói a confiança…

The competitive landscape keeps getting tougher for retailers. That’s especially true as industry giants grow and grab more market share. How can retailers survive, and even thrive, in this environment? And how can they do it without the massive resources of a large retailer? One…

Historically, the retail industry has talked about experience through one lens and one lens only — the customer’s. And for good reason, too — customer experience (CX) is a known driver of customer loyalty, one that is sometimes more powerful than brand or price. While…

What a great week at Shoptalk 2024 in Las Vegas! The vibe at Shoptalk was festive with a crowd of 27,000+ people at the Mandalay Bay Resort & Casino. Overall, the event was a big success. Shoptalk is one of the more enjoyable conferences in…

In 2023, the major trends that impacted supply chain planning ranged from geopolitical conflicts, inflationary pressures, a recessionary environment, and extreme weather patterns associated with climate change. Last year demonstrated the sheer range and complexity of the macro forces impacting toplines, increasing costs, and eroding…