7 Tactics to Drive Self-Service Parcel Drop-Off Adoption
Self-service solutions offer carriers great opportunities to expand out-of-home (OOH) delivery networks, provide automated journeys, and deliver a great customer experience while reducing staff dependency in pick-up and drop-off (PUDO) locations. While parcel lockers serve a dual purpose in automating both delivery and returns, when…
Parcel Lockers Versus Parcel Kiosks: Which Is Best for Parcel Drop-Off?
Self-service solutions have become a priority for parcel carriers looking to improve efficiency and customer experience in out-of-home locations. Automated journeys deliver a great customer experience while reducing staff dependency. Additionally, these solutions allow carriers to expand their out-of-home networks into new locations such as…
5 Ways To Make Your Returns Process More Profitable
Returns are a core part of e-commerce. Customers will order the wrong items, either on purpose or by accident. It happens and will continue to happen – as long as e-commerce exists, so will returns. Returns are currently one of the biggest issues in e-commerce,…
Schrödinger’s Inventory: Managing Returned Stock
Erwin Schrödinger came up with his now-infamous cat partly out of frustration with the complexities of quantum physics and the apparent impossibility to know with certainty where things would be. That’s a relatable frustration to anyone who works in inventory management! For the unfamiliar, the…
Speedy Refunds: Creating Happy Customers With Fast and Effective Returns
Returns are one of retailers’ biggest problems in today’s e-commerce landscape – with 63% of merchants saying it’s a significant problem for their business. Without effective returns strategies, retailers are experiencing increased costs thanks to processing, sorting and restocking returns – all while damaging the…
Return Fees or Free Returns: Why Not Both?
To cope with rising return rates and shrinking costs, many retailers have opted to start charging for returns. In 2023, the number of retailers charging for returns rose by 31% to 40% in the U.S. Our data shows that 53% of merchants charge for returns,…
Why Returns Data Is Crucial to Customer Experience
Data can change your business, if it’s used in the right way. It should be used as a way to replace guesswork and give predictability and concrete actions, it should be expertise that’s digital, making it instant and scalable. I want to talk about how…