Why Returns Data Is Crucial to Customer Experience
Data can change your business, if it’s used in the right way. It should be used as a way to replace guesswork and give predictability and concrete actions, it should be expertise that’s digital, making it instant and scalable. I want to talk about how…
Why Returns Could Be a Blind Spot for Your Customer Lifetime Value
Retailers are rightly focused on customer lifetime value as a means of segmenting shoppers, driving additional growth, and ultimately adding profits to the business. However, there is a common issue for many retailers in the methodology they’re using to estimate the lifetime value of customers…
Donating Blood Makes Blue Yonder Associate a Superhero
January is National Blood Donor Month in the U.S. The month was proclaimed in January 1970 by Senate Joint Resolution 154 to pay tribute to voluntary blood donors and encourage new donors to join. Blue Yonder associate Kathy Machacon, who has been donating blood and…
Profit and Planet: Two Sides of the Same Supply Chain Coin
A recent Gartner survey found that more than two-thirds of Chief Supply Chain Officers (CSCOs) are still recovering from the last major disruption when the next one comes along – a continuous barrage of challenges that proves that responsive supply chains are going to struggle…
Make “Every Second Count”
I am an avid lover of cinema and television. I picked up our family’s VHS camcorder early on and never looked back, creating homemade movies and marveling at what I would watch on our tiny television growing up. Recently, a show I have come to…
Unleashing the Power of Cloud to Accelerate Growth and Build Resilience
The concept of a “supply chain” was born out of the creation of the assembly line, dating back to the early 20th century. Each function, from planning to delivery, had its place. And if everyone did their part, just like a well-oiled machine, you could…
Clone Yourself With a Digital Twin This National Twin Day
Have you ever been so busy you wished you could clone yourself? What if you could? What would you have your clone do first? In addition to that miles-long to-do list (expense reports – ugh), what could your clone do or learn that could help…
IDC MarketScape Names Blue Yonder a Leader in Order Orchestration and Fulfillment
Blue Yonder has been named as a Leader in the IDC MarketScape: Worldwide Order Orchestration and Fulfillment Applications for Retail 2023 Vendor Assessment (doc #US49615623, December 2023). The report is aimed at “provide[ing] an entry point in a company’s due diligence in looking for the…
People-Centric Transformations, Building Sustainable Supply Chains and Cognition – The Next Frontier in Supply Chains
Highlights from the High-Tech Industry Summit Blue Yonder’s High-Tech Industry Summit, cosponsored by Microsoft and Ernst & Young LLP, brought together over 50 supply chain practitioners from 18 diverse high-tech companies to Microsoft’s Technology Center in Mountain View, California, in October. This annual event, which facilitates sharing…
A Home for Buddy: A Foster Story
What do you do with a foster kitten who is full of personality and in need of a “forever home” but will have a runny, sneezy nose and damaged eye for the rest of his life? Will he be able to find a family that…